CPD-FES Publication
Artificial Intelligence and Its Impact on Information Technology (IT) Service Sector in Bangladesh
The fourth industrial revolution (4IR) has brought dramatic changes in many sectors including labour and trade, and expediting the delivery of the global goals. It can also play a crucial role in Bangladesh’s development. As a part of this industry 4.0, the information technology (IT) service has embraced artificial intelligence (AI) more than any other sectors. An array of innovations and opportunities is increasing nationally as well as worldwide in line with the widespread expansion of the IT/IT-es sector. Over the past few years, Bangladesh has seen tremendous growth and prosperity in IT services industry. In this context, this paper has attempted to examine the 4IR’s penetration and impacts on the workforce in the IT services sector in Bangladesh. This study also discusses some of the challenges that Bangladesh IT sector faces at present. Finally, contemplating Bangladesh’s preparedness for the digital age of 4IR in terms of access to technology and policy framework, the paper makes a number of recommendations which can enable the country to reap the full benefits of 4IR.
Authors: Fahmida Khatun and Nadia Nawrin
Publication period: Novermber 2021